Contact Us / Store Policies

Questions, concerns, or just wanting to chat about rocks?  Drop us a line using the form below and we will get back to you ASAP!

 

 

Store Policies

*Free Shipping applies to those orders with continental United States destinations.  Hawaii, Alaska and International orders may but not always incur a small shipping charge.  Please contact us for a shipping quote.  

We want to ensure you LOVE your purchase!  If not, we absolutely accept returns and exchanges -no questions asked.  Simply send us a message or email within 7 days of the item(s) arrival stating your intention and we can initiate the return/exchange process.  The item must be received in good condition by Rockology within 2 weeks in order to process the return. Of note, the buyer is responsive for the return shipping unless special arrangements have been made.  

Rockology is not responsible for any injury or accidents associated with our products. 

We primarily utilize USPS for all shipping needs although UPS, FEDEx and other carriers may be used.   Please allow 1-3 business days for your item to ship.   Items will typically arrive within 2-10 business days depending on whether the recipient is domestic of international.  

Need if faster?  No problem!!  Simply send us a message or email and we will Expedia the shipping.   A slight shipping charge may be incurred.  

Lastly, any fees associated with an international order (e.g. customs, imports, duty etc) are the responsibility of the buyer however we will do our best to assist with these when possible.  Please review the specifics of your country accordingly.  

We thank you for visiting Rockology and look forward to hearing from you! 

Dan and Shelley